Note: Symantec VIP Support team is unable to register or change credential IDs for users. Whether users must enter a security code as a second-factor authentication the first time they attempt to access My VIP or the VIP Self Service Portal. Unable to transfer VIP Access Desktop from one user profile or hardware to another. A user can resume 2-factor authentications only after registering the Credential ID.įor additional information, please see VIP Access token, mobile or desktop credential Q&A help. For example, if you have configured the VIP Enterprise Gateway Self-Service Portal to send phone number attributes, you can enable SMS (Text Message) or Voice Call as distribution methods. If available, users can perform this action through their organization's VIP Self-Service or My VIP portal. If the VIP Access app is installed onto a new device, or the app was uninstalled and reinstalled, reach out to the vendor or organization of the resource being accessed to remove the old credential and register the new credential to the user. This includes restoring a full device backup from one device to another. Contact your system administrator to learn if you can use the Defender Self-Service Portal to register your VIP credential and to obtain the address (URL). To protect the identity of the user assigned to a credential, the VIP Access app prevents a credential ID from being copied or transferred from one device or app to another. With internal-only registration, users need to either come in to the office or connect remotely in order to register. Each credential ID is associated with a particular user and is used when accessing protected resources and online transactions. There are two models for getting new users started via the Self Service Portal: internal-only registration and external registration. Sign In Requirements Top To Sign In to VIP Manager, you must have an account with an email address and password, and a VIP credential. If you have not already registered a VIP token, please contact the. A VIP Access credential ID protects accounts and identities by providing a one-time password (OTP) during user logins within an organization. Note: Installing GlobalProtect requires Local Administrator privileges on a computer.
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